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Frequently Asked Questions

We want you to have the easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, returns, and more.

How much do you charge for shipping?

We provide free shipping to over 200 countries around the world*
*with some exceptions

Will I be charged any shipping, customs or duties fees?

No, the price you see is the price you pay - you won't be charged any extra fees.

When will you ship my order?

If you order an in-stock item, we’ll ship it within 3 working days.

How long will my order take to arrive?

Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.

Do you provide tracking information?

You will receive your tracking information within 3-5 working days. But sometimes tracking might not available if free shipping applies. In this case, please contact us at support@solemn.store

Can I cancel my order?

You can change or cancel your order within 12 hours. Please contact us at support@solemn.store

Why Brooklinen?

Shop best sellers
Free theme updates
The smart timer encourages a full 2 minutes brushing time as recommended by dentists.
Free theme updates
The smart timer encourages a full 2 minutes brushing time as recommended by dentists.
Free theme updates
The smart timer encourages a full 2 minutes brushing time as recommended by dentists.
EXPRESS DELIVERY
DHL express delivery worldwide
FREE RETURNS
Free return for 30 days for any order delivered in USA
AVAILABLE CUSTOMER SERVICE
Available via Whatsapp
PAYMENT IN 3X
Take advantage of a payment in 3x without fees from $100 of purchase
Contact

123 456 78 90
support@solemn.store

111 Your Street, Your City, Your State 11111, Your Country

Customer support
Company info
About the shop

The story of Leo and Violette, it's ours. We are Léo Dominguez & Violette Polchi. Two Parisian lovers sharing our lives for more than 8 years. Since the early days of our meeting, we always had the dream to develop a project together. Here it is!

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